TY  - GEN
AU  - Gitlow,Howard S.
AU  - Gitlow,Shelly J.
TI  - Total quality management in action
SN  - 0131386034
U1  - 658.562 
PY  - 1994///
CY  - [S.l.]
PB  - Prentice Hall
N1  - Hardcover
N2  - This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action
UR  - http://www.amazon.com/exec/obidos/ASIN/0131386034/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0131386034
ER  -