@book{343358,
	author = {FIRSE), Ray Tricker (MSc  IEng  FIET  FCIM  FIQA},
	title = {Iso 9001 :},
	publisher = {Butterworth-Heinemann,},
	year = {2001.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	note = {Paperback.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0750648821/chopaconline-20}
}