@book{343369,
	author = {Kimber, Raymond.},
	title = {Quality management handbook.},
	publisher = {CRC Press,},
	year = {1997.},
	series = {Quality and reliability.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0824793560/chopaconline-20}
}