Kimber, Raymond. S.l.] CRC Press 1997 2nd ed. 848 p. ; 26 cm. This timely Second Edition of an excellent working reference affords an advantageous understanding of contemporary management and total quality systems without excessive employment of advanced mathematics;directing managers in the implementation of the basic quality framework that will lead to improved production and increased profits through sound quality practices. Hardcover. 658.562 0824793560 9780824793562 http://www.amazon.com/exec/obidos/ASIN/0824793560/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0824793560 http://www.amazon.com/exec/obidos/ASIN/0824793560/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0824793560