@book{343378,
	title = {Iso 9000 and total quality management.},
	publisher = {Commonwealth Publishers,},
	year = {1997.},
	address = {[S.l.] :},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/8171694837/chopaconline-20}
}