@book{343467,
	author = {Brockwell, Peter J. and Davis, Richard A.},
	title = {ITSM :},
	publisher = {Springer,},
	year = {1992.},
	address = {[S.l.] :},
	edition = {1st ed.},
	note = {Diskette.},
	url = {http://www.amazon.com/exec/obidos/ASIN/038714210X/chopaconline-20}
}