@book{343508,
	author = {Schultz, Don E. and Kitchen, Philip J.},
	title = {Communicating globally :},
	publisher = {McGraw-Hill,},
	year = {2000.},
	address = {[S.l.] :},
	edition = {1st ed.},
	note = {Illustrated.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0844225223/chopaconline-20}
}