@book{343661,
	author = {Niven, Paul R.},
	title = {Balanced scorecard step-by-step :},
	publisher = {Wiley,},
	year = {2002.},
	address = {[S.l.] :},
	edition = {1st ed.},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0471078727/chopaconline-20}
}