who wins, who loses in the transforation of america's largest service industry Herzlinger, Regina. creator S.l.] Basic Books 1997 416 p. ; 24 cm. A close-up look at the health-care industry, which represents one-seventh of the U.S. economy, explains the ins and outs of the dramatic changes that are occurring in modern health care while making predictions as to who will benefit from the revolution in medicine. Regina Herzlinger. Hardcover. 362.10973 0201489945 9780201489941 http://www.amazon.com/exec/obidos/ASIN/0201489945/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201489945 http://www.amazon.com/exec/obidos/ASIN/0201489945/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201489945