Ross, Joel E. <br/><br/>
Principles of total quality / 
Joel E. Ross. 
 - [S.l.] :  Kogan Page,  1995. 
 - 386 p. 
<br/><br/> Hardcover. 
<br/><br/> This work covers all aspects of the management and implementation of quality in organizations. It provides information on: what quality is; what must be in place to achieve quality; how to get quality to work; how to use quality tools; and re-engineering for quality. It includes case studies. 
<br/><br/><label>ISBN: </label>0749417145 9780749417147