01191 a2200193 4500 0132017741 9780132017749 647.95068 Mill, Robert Christe. 125198 Restaurant management : customers, operations, and employees / Robert Christe Mill. 1st ed. [S.l.] : Prentice Hall, 1998. 388 p. ; 24 cm. Hardcover. For undergraduate courses in Introduction to Food and Beverage Operations, Culinary Management, and Food and Beverage Management. Exceptionally comprehensive yet accessible, this text identifies the crucial elements involved in the operation of a restaurant, and their interrelationships that are necessary to achieve success. It shows, clearly and in detail, how to balance customer satisfaction and employee productivity in order to manage operations (food and beverage items and the physical facility) at a profit. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0132017741/chopaconline-20 Amazon customer reviews http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0132017741 NBS BK 647.95068 CHR ddc 344348 344348 0 0 ddc 0 0 CL CL 2013-08-28 647.95068 MIL NBS3086 2013-08-28 2013-08-28 BK