@book{344379,
	author = {Terrill, Craig. and Middlebrooks, Arthur.},
	title = {Market leadership strategies for service companies :},
	publisher = {McGraw-Hill,},
	year = {1999.},
	address = {[S.l.] :},
	edition = {1st ed.},
	note = {Hardcover.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0844224413/chopaconline-20}
}