@book{344577,
	author = {Cortada.},
	title = {Tqm for sales and marketing management /},
	publisher = {McGraw-Hill Education (ISE Editions),},
	year = {1993.},
	address = {[S.l.] :},
	note = {Import.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0071132473/chopaconline-20}
}