Dickson, Peter R. creator S.l.] South-Western College Pub 1996 2nd ed. 852 p. ; 26 cm. This edition presents marketing management concepts in a traditional format and includes many real-world examples, emphasizing topics such as international marketing, ethics, cross-functional teams and quality. Integrating competitive rationality throughout the text, the book also covers strengthening customer relations by outshining the competition in customer satisfaction, finding more efficient and less costly ways to deliver the same customer benefits and service, and improving general decision making implementation skills. Peter R. Dickson. Hardcover. 658.8 0030177421 9780030177422 http://www.amazon.com/exec/obidos/ASIN/0030177421/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0030177421 http://www.amazon.com/exec/obidos/ASIN/0030177421/chopaconline-20 http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0030177421