TY - GEN AU - Forsyth,Patrick TI - Ready-made activities for successful account management SN - 027361178X PY - 1994/// CY - [S.l.] PB - Financial Times Prentice Hall N1 - Paperback N2 - This is a guide to how to develop a staff's account management skills without having access to organized group training. It covers: the account management process; managing the account mix; finding new customers; analyzing accounts and deciding accounts strategies; and planning on-going contact UR - http://www.amazon.com/exec/obidos/ASIN/027361178X/chopaconline-20 UR - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=027361178X ER -