@book{344751,
	author = {Lovelock, Christopher. and Wright, Lauren.},
	title = {Principles of Service Marketing and Management },
	publisher = {Prentice Hall,},
	year = {2001.},
	series = {2nd edition.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	note = {Paperback.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0130404675/chopaconline-20}
}