@book{346887,
	author = {Dale, Barrie G.},
	title = {Managing quality and human resources :},
	publisher = {Wiley-Blackwell,},
	year = {1997.},
	address = {[S.l.] :},
	edition = {2nd ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/063120024X/chopaconline-20}
}