00863 a2200181 4500 013258526X (hardcover) 9780132585262 (hardcover) 658 5129 5129 Hanna, Mark. Operations management : an integrated approach / Mark Hanna, W. Rocky Newman. [S.l.] : Prentice Hall, 2001. 800 p. ; 26 cm. This textbook emphasizes two major themes, first, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations - it usually takes coordinated operations to deliver the combination of service and value required to satisfy customers. Newman, W. Rocky. Amazon.com http://www.amazon.com/exec/obidos/ASIN/013258526X/chopaconline-20 NBS BK 658 HAN 347549 347549 0 0 0 0 CL CL 2013-08-28 1 658 HAN NBS3930 2026-04-23 2026-01-01 2013-08-28 BK