00472 a2200169 4500 NUST 0-07-282373-9 HBK Atta 658 FIT James A. Fitzsimmons 89454 Service Management: Operation, Strategy, Information Technology James A. Fitzsimmons & Mona J. Fitzsimmons 4th ed. Boston : McGraw Hill, 2004. 587 p. HBK NBS BK 658 FIT ddc 347565 347565 0 0 0 0 CL CL 2013-08-28 0 658 FIT NBS6321 2014-07-09 2013-08-28 BK