@book{347636,
	author = {Brocka, M. and Brocka, Bruce.},
	title = {Quality management :},
	publisher = {McGraw-Hill,},
	year = {1992.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/1556235402/chopaconline-20}
}