Brocka, M. <br/><br/>
Quality management :  implementing the best ideas of the masters / 
M. Brocka, Bruce Brocka. 
 - 1st ed. 
 - [S.l.] :  McGraw-Hill,  1992. 
 - 408 p. ;  24 cm. 
<br/><br/> This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability. 
<br/><br/><label>ISBN: </label>1556235402 (hardcover) 9781556235405 (hardcover) 
<br/><br/><label>Dewey Class. No.: </label>658.4