01029 a2200193 4500 1556235402 (hardcover) 9781556235405 (hardcover) 658.4 5218 5218 Brocka, M. Quality management : implementing the best ideas of the masters / M. Brocka, Bruce Brocka. 1st ed. [S.l.] : McGraw-Hill, 1992. 408 p. ; 24 cm. This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability. Brocka, Bruce. Amazon.com http://www.amazon.com/exec/obidos/ASIN/1556235402/chopaconline-20 NBS BK 658.4 BRO 347636 347636 0 0 0 0 CL CL 2013-08-28 0 658.4 BRO NBSD-562 2013-08-28 2013-08-28 BK 0 0 0 0 CL CL 2013-08-28 0 658.4 BRO NBSD-543 2013-08-28 2013-08-28 BK