implementing the best ideas of the masters Brocka, M. creator Brocka, Bruce. S.l.] McGraw-Hill 1992 1st ed. 408 p. ; 24 cm. This short course in quality assembles over 30 proven TQM strategies, 75 ideas to jumpstart and maintain a TQM campaign, new TQM tools that add value to products and services, plus a dozen managerial techniques to enhance productivity. You'll discover all the information you need to avoid roadblocks when beginning a TQM program as well as information you can use to expand your current TQM efforts for maximum profitability. M. Brocka, Bruce Brocka. 658.4 1556235402 (hardcover) 9781556235405 (hardcover) http://www.amazon.com/exec/obidos/ASIN/1556235402/chopaconline-20 http://www.amazon.com/exec/obidos/ASIN/1556235402/chopaconline-20