@book{347647,
	author = {Costantino, Cathy A. and Merchant, Christina Sickles.},
	title = {Designing conflict management systems :},
	publisher = {Jossey-Bass,},
	year = {1995.},
	series = {Jossey-bass conflict resolution series.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0787901628/chopaconline-20}
}