01557 a2200217 4500 0787901628 (hardcover) 9780787901622 (hardcover) 658.4 5229 5229 Costantino, Cathy A. Designing conflict management systems : a guide to creating productive and healthy organizations / Cathy A. Costantino, Christina Sickles Merchant. 1st ed. [S.l.] : Jossey-Bass, 1995. 272 p. ; 24 cm. Jossey-bass conflict resolution series. Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings. Merchant, Christina Sickles. Jossey-bass conflict resolution series. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0787901628/chopaconline-20 NBS BK 658.4 COS 347647 347647 0 0 0 0 CL CL 2013-08-28 0 658.4 COS NBS5766 2013-08-28 2013-08-28 BK