@book{347829,
	author = {Jeffries, David. and Evans, Bill.},
	title = {Total quality /},
	publisher = {Crest Publishing House,},
	year = {2007.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/8124205175/chopaconline-20}
}