TY  - GEN
AU  - Jeffries,David
AU  - Evans,Bill
AU  - Reynolds,Peter
TI  - Total quality
SN  - 8124205175 (hardcover)
PY  - 2007///
CY  - [S.l.]
PB  - Crest Publishing House
UR  - http://www.amazon.com/exec/obidos/ASIN/8124205175/chopaconline-20
ER  -