@book{347853,
	author = {Porter, Leslie J. and Tanner, S. J.},
	title = {Assessing business excellence :},
	publisher = {Butterworth-Heinemann,},
	year = {1996.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20}
}