00896 a2200181 4500 0750624795 (hardcover) 9780750624794 (hardcover) 658.562 5445 5445 Porter, Leslie J. Assessing business excellence : a guide to self-assessment / Leslie J. Porter, S. J. Tanner. [S.l.] : Butterworth-Heinemann, 1996. 278 p. ; 25 cm. A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment. Tanner, S. J. Amazon.com http://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20 NBS BK 658.4013 POR 347853 347853 0 0 0 0 CL CL 2013-08-28 0 658.4013 POR NBS863 2013-08-28 2013-08-28 BK 0 0 0 0 CL CL 2013-08-28 0 658.4013 POR NBS862 2013-08-28 2013-08-28 BK