a guide to self-assessment Porter, Leslie J. creator Tanner, S. J. S.l.] Butterworth-Heinemann 1996 278 p. ; 25 cm. A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment. Leslie J. Porter, S. J. Tanner. 658.562 0750624795 (hardcover) 9780750624794 (hardcover) http://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20 http://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20