TY  - GEN
AU  - Porter,Leslie J.
AU  - Tanner,S.J.
TI  - Assessing business excellence: a guide to self-assessment 
SN  - 0750624795 (hardcover)
U1  - 658.562 
PY  - 1996///
CY  - [S.l.]
PB  - Butterworth-Heinemann
N2  - A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment
UR  - http://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20
ER  -