01096    a2200205   4500020002700000020003000027082001200057090001500069100002200084245009900106260004400205300002100249520029900270700001800569856008200587942002600669999001900695952008800714952008800802  a0750624795 (hardcover)  a9780750624794 (hardcover)04a658.562  c5445d54451 aPorter, Leslie J.10aAssessing business excellence :ba guide to self-assessment /cLeslie J. Porter, S. J. Tanner.  a[S.l.] :bButterworth-Heinemann,c1996.  a278 p. ;c25 cm.  aA text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.1 aTanner, S. J.403Amazon.comuhttp://www.amazon.com/exec/obidos/ASIN/0750624795/chopaconline-20  aNBScBKk658.4013 POR  c347853d347853  00104070aCLbCLd2013-08-28l0o658.4013 PORpNBS863r2013-08-28w2013-08-28yBK  00104070aCLbCLd2013-08-28l0o658.4013 PORpNBS862r2013-08-28w2013-08-28yBK