@book{347870,
	author = {Bergeron, Bryan.},
	title = {Essentials of shared services /},
	publisher = {Wiley,},
	year = {2002.},
	series = {Essentials series.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/0471250791/ch}
}