@book{347888,
	author = {Westcott, Russell T. and Westcott, Russell T.},
	title = {The certified manager of quality/organizational excellence handbook /},
	publisher = {ASQ Quality Press,},
	year = {2005.},
	address = {[S.l.] :},
	edition = {3rd ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0873896785/chopaconline-20}
}