@book{347893,
	author = {Zairi, Mohamed.},
	title = {Benchmarking for best practice /},
	publisher = {Butterworth-Heinemann,},
	year = {1998.},
	address = {[S.l.] :},
	url = {http://www.amazon.com/exec/obidos/ASIN/0750639482/chopaconline-20}
}