@book{348462,
	author = {Moen, Ronald D. and Nolan, Thomas W.},
	title = {Improving quality through planned experimentation /},
	publisher = {McGraw-Hill,},
	year = {1991.},
	address = {[S.l.] :},
	edition = {1st ed.},
	url = {http://www.amazon.com/exec/obidos/ASIN/0070426732/chopaconline-20}
}