Gale,Bradley T. <br/><br/>
Managing Customer Value.  Creating Quality and Service That Customers can See. 
Bradley T.Gale 
 - New York  The Free Press.  1994 
 - 424p. 
<br/><br/> Hard Cover 
<br/><br/><label>ISBN: </label>9780029110454 
<br/><br/><label>Standard No.: </label>0029110459 
<br/><br/><label>Dewey Class. No.: </label>658.8'12