Christopher Lovelock  Services Marketing  2000 <br/><br/>
Services Marketing  People, Technology, Strategy  
Christopher Lovelock 
 - 4th Ed. 
 - New jersey   Prentce Hall  2000 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Dewey Class. No.: </label>658.8 Lov 2000