02730cam a2200373 a 4500 17536759 Nust- CAS-E 20180118181410.0 121120s2013 njua b 000 0 eng 2012044354 9781118492963 (pbk.) DLC DLC DLC pcc HF5549.5.E42 S95 2013 658.3045 23 SWI-S 2013 BUS007000 bisacsh Swindling, Linda Byars, 1965- Stop complainers and energy drainers : how to negotiate work drama to get more done / Linda Byars Swindling. Hoboken, N.J. : Wiley, c2013. xiii, 210 p. : ill. ; 22 cm. 0 Includes bibliographical references (p. 201-203). "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"-- Problem employees. Corporate culture. Business communication. Personnel management. BUSINESS & ECONOMICS / Business Communication / General. bisacsh Online version: Swindling, Linda Byars, 1965- Stop complainers and energy drainers Hoboken, N.J. : Wiley, 2013 9781118590270 (DLC) 2012048637 Cover image http://catalogimages.wiley.com/images/db/jimages/9781118492963.jpg 7 cbc orignew 1 ecip 20 y-gencatlg ddc BK 355699 355699 0 0 ddc 0 0 NFIC CAS-E CAS-E DISPLAY 2015-11-25 Victoria Co, 1512.00 1 658.3045 SWI-S 2013 CAS-E0000755 2016-02-17 2016-02-10 2015-11-25 BK