how to negotiate work drama to get more done Swindling, Linda Byars 1965- creator text bibliography nju Hoboken, N.J Wiley c2013 2013 monographic eng

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xiii, 210 p. : ill. ; 22 cm. "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"-- Linda Byars Swindling. 0 Includes bibliographical references (p. 201-203). Problem employees Corporate culture Business communication Personnel management BUSINESS & ECONOMICS / Business Communication / General HF5549.5.E42 S95 2013 658.3045 SWI-S 2013 BUS007000 Swindling, Linda Byars, 1965- Hoboken, N.J. : Wiley, 2013 (DLC) 2012048637 9781118492963 (pbk.) 2012044354 http://catalogimages.wiley.com/images/db/jimages/9781118492963.jpg http://catalogimages.wiley.com/images/db/jimages/9781118492963.jpg DLC 121120 20180118181410.0 17536759