Work and peace in academe : leveraging time, money, and intellectual energy through managing conflict - Coffman, James R. (Bolton, Mass. : Anker Pub. Company, 2005)
Conflict : two sides of one coin -- A framework for understanding conflict in an academic environment -- Methods of conflict resolution in an academic environment -- Policy and procedure : development and implementation -- The players and their roles : governance and administration -- The players and their roles : institutional offices -- Key collateral players : support and specialty personnel -- Putting it all together : creating an integrated system of dispute prevention, resolution and management -- Some best practices.
0
Includes bibliographical references (p. 213-215) and index.
Keywords: College personnel management; Conflict management; Communication in education; Universities and colleges -- Administration