TY  - BOOK
AU  - Harrin,Elizabeth
AU  - Peplow,Phil
TI  - Customer-centric project management
T2  - Advances in project management
SN  - 9781409443124 (pbk. : alk. paper)
AV  - HD69.P75 H359 2012
U1  - 658.404 23
PY  - 2012///
CY  - Farnham, Burlington, VT
PB  - Gower
KW  - Project management
KW  - Customer relations
N1  - 0; Includes bibliographical references (p. [103]-105) and index; Introducing a customer-centric process -- Why customers count -- Why collaborative project management is not enough -- Measuring project performance -- Customer centricity in practice: a case study -- Customer centricity in a project environment -- Refining your customer-centric approach -- Implementing exceed -- Moving forward with customer-centric project management
ER  -