process and product Gerson, Sharon J. creator xxu New Delhi Pearson Prentice Hall 2007 5th ed. eng xxiv, 680 p. : ill. ; 26 cm. Sharon J. Gerson, Steven M. Gerson. technical writing English language Rhetoric Technical writing 808.0666 GER 978-8131709283 8131709280 170126 20170126161621.0