00365nam a22001097a 4500999001900000020002000019100002000039245005700059300001100116942001200127952011600139  c529600d529600  a0750615656qP/B  aJohn S. Oakland  aCases in Total Quality Management /cJohn S. Oakland  a271 p.  2ddccBK  00102ddc406658_562000000000000709487959aCLbCLd2019-09-28l0o658.562pNBS72r2019-09-28w2019-09-28yBK