@book{529713,
	author = {Mushahid, Maliha and Faqir Taj.},
	title = {Successful Implementation of CRM at a Creative Agency its Impact on Client Management and internal operations },
	publisher = {NBS-NUST.},
	year = {2017.},
	address = {Islamabad:},
	url = {http://10.250.8.41:8080/xmlui/handle/123456789/19640}
}