@book{536340,
	author = {Ahmed, Ayesha ; Irshad, Iqra ; Haq, Wahib Ul ; Zubair, Yousaf},
	title = {Customer Satisfaction /},
	publisher = {SEECS - NUST,},
	year = {2009.},
	address = {Islamabad :},
	url = {http://10.250.8.41:8080/xmlui/handle/123456789/29558}
}