@book{540625,
	author = {Naveed, Adnan,  Ammar Malik, Owais Haleem, Hummad Ahmed and Muhammad Yousaf.},
	title = {Total Quality Management Customer Satisfaction /},
	publisher = {SEECS - NUST,},
	year = {2010.},
	address = {Islamabad :},
	url = {http://10.250.8.41:8080/xmlui/handle/123456789/28323}
}