@book{5444,
	author = {John, Lizy Kurian.},
	title = {Performance evaluation and benchmarking },
	publisher = {CRC Press,},
	year = {2006.},
	address = {Boca Raton, FL :},
	url = {http://www.loc.gov/catdir/enhancements/fy0648/2005047021-d.html}
}