@book{554436,
	author = {Locker, Kitty O. and Kaczmarek, Stephen Kyo.},
	title = {Business communication :},
	publisher = {McGraw-Hill,},
	year = {c2007.},
	address = {Boston, Mass. :},
	edition = {3rd ed.},
	note = {Various multi-media instructional resources are available to supplement the text.}
}