Thomsett, Michael C. <br/><br/>
Getting started in six sigma;A PRACTICAL WORKING GUIDE 
 Six sigma Subtitle on cover:  Comprehensive coverage,a practica l working guide 
Michael C. Thomsett. 
 - Hoboken, N.J. :  Wiley,  c2005. 
 - vi, 213 p. :  ill. ;  24 cm. 
 - The Getting started in series .
 - Getting started in. .
<br/><br/>Includes bibliographical references (p. 209-210) and index. 
<br/><br/>The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules. 
<br/><br/><label>ISBN: </label>0471668117 (pbk.) 
<br/><br/><label>LCCN: </label>2004013486 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Six sigma (Quality control standard)
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T524 2005 
<br/><br/><label>Dewey Class. No.: </label>658.4/013